Privacy Practices

We collect personal and health information necessary to provide quality care, including:

• Name, contact information, and emergency contacts
• Medical history, current medications, and allergies
• Insurance information and payment details
• Visit notes and clinical observations

You may ask us to:

• Restrict certain uses or disclosures
• Contact you through a preferred confidential method
• Provide an accounting of qualifying disclosures
• Revoke a prior authorization in writing

Protected information is used or disclosed only for permitted purposes:

• Treatment and care coordination
• Payment and healthcare operations
• Legal requirements or valid court orders
• Urgent medical situations

Medical records are retained in accordance with state regulations and healthcare standards. You may request record destruction in writing. Some information may be retained for legal compliance purposes.

We protect health information through administrative, physical, and technical safeguards, including access limits, secure storage, staff training, and monitored documentation practices.

The Nurse Kay Experience reserves the right to change this notice. We will notify you of any material changes to this privacy notice and will provide you with a copy upon request.

In the event of a breach of unsecured protected health information, we will notify you without unreasonable delay. We maintain a process to track and investigate potential breaches.

This notice became effective on January 1, 2026 and applies to all medical records and health information maintained by The Nurse Kay Experience.